Ian Kelly (Militaria) Help Page
We run the Militaria business in our spare time, and our full-time jobs often involve working away from home without internet access. We have made a Frequently Asked Questions page and other help pages to give you a speedier response.
We do not store credit card details nor do we share customer details with any 3rd parties
We use UK Royal Mail for almost all of our deliveries. If it is more cost-effective, we sometimes use a cheaper courier for large items such as a quantity of military hats.
In all cases, we retain 'proof of posting' documents and ensure that postal compensation arrangements are adequate to cover the value of the goods that we send.
The Militaria business is run in our spare time (normally at weekends). We tend to despatch orders once a week - normally on Mondays. We take the mail to the Post Office very early so orders must have been processed at least a day beforehand.
UK Orders. Depending on insurance value, mail is sent by First Class post, Signed-For, or Special Delivery: all are normally next-day delivery within the UK. This means that most UK orders are delivered on Tuesdays.
Overseas Orders. Depending on insurance value, mail is despatched by Royal Mail Air Mail, International Signed-For, or Airsure. Delivery time-scales are shown on the Royal Mail website.
Please be patient. - this is a small family business which is run in our spare time. Occasionally we have holidays and catch-up with orders when we get home.
Items Delayed, Lost or Damaged in Transit
Although First Class Mail is normally an overnight service within the UK, the Royal Mail does not regard an item of First Mail mail as 'lost' until 15 'working days' after the due date of delivery. We cannot begin any compensation claim or give a refund until that time has elapsed.
Very occasionally, items are lost in transit and we regard it as the sender's responsibility to deal with this as follows:
- If we have sent the item, we will initiate a compensation claim with Royal Mail and either replace the item or refund you. In many cases, our items are held as single quantities and cannot be replaced from stock. if you believe that an item has been lost in transit, you must inform us within 2 months of despatch.
- If you have sent the item, then it is up to you to sort-out the compensation claim with your delivery company. This includes goods that you are returning to us, so please ensure that you have proof of posting and adequate postal insurance.
Refund / Cancellation Policy
To give you confidence in buying by mail order, everything we send is 'on
approval' - if the item you receive is not what you want, simply
Refunds. Our bank charges us a fee for every cheque we issue. Most of our customers are collectors who return time and again for more insignia from us. Unless you request otherwise, we prefer to hold small refund amounts as a credit against your future purchases. The exception to this is if you originally paid via PayPal, in which case we will send you a refund via PayPal. We will only issue a refund after we have received the returned goods from you or after the Royal Mail delivery has been officially declared 'lost'.
Cancelling an Order. If you decide to cancel an order before it has been despatched, please use our website message form to the cancel the order.
Contact Address & Postcode
Our address for all correspondence is -
Ian G Kelly (Militaria)
P.O. Box 66